Terms & Conditions

1. Agreement to Terms

By accessing or using the website www.infinitysurgicare.ca and any services offered by Infinity Surgicare Inc. ("Infinity Surgicare," "we," "our," or "us"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our website or services.

These Terms constitute a legally binding agreement between you and Infinity Surgicare Inc., a corporation registered and operating in the Province of Alberta, Canada.

2. Description of Services

Infinity Surgicare Inc. provides nurse-led, patient education and perioperative support services, including:

• Pre-operative education consultations — helping patients understand their upcoming surgical procedure, preparation steps, medications, dietary requirements, and logistics.
• Post-operative recovery guidance — providing wound care education, mobility guidance, nutrition and hydration tips, and pain management basics.
• One-on-one virtual consultations — personalized, confidential consultations delivered virtually by Registered Nurses with extensive operating room experience.
• Support for patients, families, and caregivers — practical guidance for those preparing for or recovering from surgery.

Our services are educational and supportive in nature. They are delivered by Registered Nurses (RNs) and are intended to complement, not replace, the medical care and advice provided by your treating physician, surgeon, or healthcare team.

3. Eligibility

You must be at least 18 years of age, or have the consent of a parent or legal guardian, to use our services. By using our website and booking services, you represent that you meet this requirement.

4. Booking and Appointments

4.1 Appointment Scheduling

Appointments may be booked through our website at www.infinitysurgicare.ca/booking.html. By booking an appointment, you agree to provide accurate and complete information.

4.2 Cancellations and Rescheduling

We request at least 24 hours’ notice for cancellations or rescheduling. Failure to provide adequate notice will result in forfeiture of the session, with no refund issued. We reserve the right to cancel or reschedule appointments due to unforeseen circumstances, with reasonable notice provided to you.

4.3 Late Arrivals

If you are more than 15 minutes late to a scheduled virtual consultation without prior notice, your appointment may be deemed a no-show and the session may not be extended.

5. Fees and Payment

5.1 Service Fees

Fees for our services are as listed on our website at the time of booking. Infinity Surgicare reserves the right to change its fees at any time, with changes taking effect upon publication on our website.

5.2 Insurance and Direct Billing

Infinity Surgicare provides direct billing through Alberta Blue Cross and all major Canadian insurance providers, subject to plan eligibility. Coverage depends on your individual plan. You are responsible for verifying your coverage prior to your appointment. Infinity Surgicare is not responsible for denied insurance claims.

5.3 Pay and Claim

Clients may also pay upfront and submit receipts to their insurance provider for possible reimbursement. Infinity Surgicare will provide a receipt upon payment to facilitate reimbursement claims.

5.4 Non-Payment

Infinity Surgicare reserves the right to pursue outstanding balances and to suspend services to clients with overdue accounts.

6. Intellectual Property

All content on the Infinity Surgicare website, including but not limited to text, graphics, logos, images, and educational materials, is the property of Infinity Surgicare Inc. and is protected by applicable Canadian copyright and intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

7. User Conduct

You agree not to:

• Use our services for any unlawful purpose or in violation of any applicable federal, provincial, or local laws or regulations.
• Misrepresent your identity or provide false information when booking services.
• Attempt to gain unauthorized access to any part of our website or systems.
• Harass, threaten, or intimidate our staff or nurses.
• Record any consultation without the prior written consent of Infinity Surgicare.

8. Limitation of Liability

To the fullest extent permitted by applicable Alberta and Canadian law, Infinity Surgicare Inc., its founders, employees, contractors, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of, or inability to use, our services or website.
• Any errors or omissions in the content of educational materials.
• Any decisions made by you based on information provided during consultations.
• Unauthorized access to or alteration of your personal information.

Our total liability to you for any claims arising out of or related to your use of our services shall not exceed the total fees paid by you to Infinity Surgicare in the three (3) months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Infinity Surgicare Inc., its founders, officers, employees, and agents from and against any claims, liabilities, damages, judgments, losses, costs, or expenses, including reasonable legal fees, arising out of your use of our services, your breach of these Terms, or your violation of any applicable law or regulation.

10. Termination

Infinity Surgicare reserves the right to terminate or suspend your access to our services at any time, without notice, for conduct that we believe violates these Terms or is harmful to other clients, our staff, or third parties, or for any other reason at our sole discretion.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the Province of Alberta.

12. Changes to Terms

Infinity Surgicare reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms.

13. Contact Information

For questions regarding these Terms and Conditions, please contact us:

• Company: Infinity Surgicare Inc.
• Website: www.infinitysurgicare.ca
• Email: admin@infinitysurgicare.ca
• Province: Alberta, Canada